News and announcements

Please join us for an upcoming ProAuth training session

Email with your name, training session of choice, Provider Organization and NPI. We will send you the Microsoft Teams meeting link.

Submitting PCP Referrals and Out of Network Authorization requests
6/6/23 10 a.m.
6/13/23 9 a.m.
6/26/23 9 a.m.

Submitting Outpatient Authorization Requests
6/8/23 10 a.m.
6/15/23 11 a.m.
6/26/23 11 a.m. 

Submitting Inpatient Authorization Requests
6/14/23 11:00am

April 2023 Connection newsletter

  • Home health care prior authorization reminders and updates
  • New legislation concerning mental health coverage
  • MassHealth redetermination begins April 1
  • Return to Referral Requirements Post Federal Public Health Emergency
  • MassHealth Accountable Care Organization Plan Update

Read past issues of Connection

Community Care Qualifying Payment Amount (QPA) for Non-contracted Providers 

New federal and state requirements concerning surprise billing have taken effect. Fallon Health recently began paying out-of-network claims for the Community Care product pursuant to the federal No Surprises Act. The allowed amount for out-of-network claims covered by the No Surprises Act will be set at the Qualifying Payment Amount (QPA). 

  • Fallon Health is working with our vendor partner ClearHealth to identify claims subject to the No Surprises Act and to determine the appropriate QPA. 
  • For any claims paid in accordance with the No Surprises Act, the Fallon Remittance Advise (RAS) will note at a claim line level “Paid according to the qualifying payment amount (QPA), as defined by the No Surprises Act Regulations.” A Provider Adjustments and Appeals letter with additional details will be included with the RAS. 
  • If an out-of-network provider or facility wishes to initiate a 30-day open negotiation period for purposes of determining the amount of final payment to the provider or facility, they may contact ClearHealth via the secure portal or by calling (866) 722- 3773.

Paper claims P.O. Box issues

When shipping paper claims that are not deliverable to a P.O. Box, (via FedEx etc.), please send to the following address:  

Fallon Health Claims- Smart Data Solutions
960 Blue Gentian Road
Eagan, MN 55121

Opioid management program and pain management alternatives

Pharmacy updates


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