Annual report 2011
Download the 2011 Annual Report (pdf, 783 KB)
A year that counted
There are numbers, and then there are numbers. Some are tangible: your revenue and operating expenses; the number of products you offer or people you employ; a customer satisfaction score; the amount of money you raise for a worthy cause. Other numbers may be less easily defined: the countless communities, families and individuals your fundraising supports; the value you provide customers through high-quality products, extra features and exceptional service; the number of times a caregiver finds relief in the fact that his or her loved one is receiving compassionate, personalized support and full-service health care.
What we discovered in 2011 was that everything counted—just in different ways.
Counting the many ways we grew
cities and towns in the FCHP Select Care network
employees, dedicated to providing exceptional service to our members
of Massachusetts residents live in the service area of FCHP Direct Care, our first-of-its kind limited-network product.
out of 5 stars from the Centers for Medicare & Medicaid Services Medicare Advantage and Medicare Part D Star Ratings program for our Fallon Senior Plan and NaviCare® products.
of every premium dollar that FCHP has historically spent on medical care and quality improvement activities.
years of caring for our seniors
Summit ElderCare adult day health center sites that are helping to keep elders living in their own communities, instead of in a nursing home.
of participants in our Quit to Win program were still smoke-free one year after finishing the program.
in Community Benefits Grants