Call our customer service team toll-free1-855-240-1200 (TRS 711)Mon., Tue., Thu., Fri.: 8 a.m. to 6 p.m. Wed: 10 a.m. to 6 p.m.
To find a doctor in your network, use our Find a Doctor tool.
For information about your benefits, wellness tools and member discounts available to members, check out the information available on our main Members website on fallonhealth.org.
Check your benefits and claims and access interactive health tools.
User ID Password
○ Register (Have your ID card handy.)○ Forgot your password?○ Forgot your user ID?
As a Fallon member, you get discounted rates for Weight Watchers when you sign up online. Once you sign up, you can submit your receipts for reimbursement from It Fits!
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Anonymous Compliance Hotline: 1-888-203-5295 (toll-free)
Call our Compliance Hotline to report any concerns you may have regarding compliance, fraud, waste or abuse. You can call the Hotline 24 hours a day, seven days a week. All calls are anonymous and confidential.
Direct Care provides access to a network that is smaller than The Advantage Plan network. In this plan, members have access to network benefits only from the providers in Direct Care. Please consult the Direct Care provider directory—a paper copy can be requested by calling our Customer Service Department at 1-855-240-1200—or visit the Find a Doctor tool to determine which providers are included in Direct Care.